Chances are you’ve already met the variety of our email contents: we greet you when you become a user, an HD member – and send you news if you opted for them. Some of these emails even contain call-to-action buttons, to give you an easy opportunity to check out relevant content, with just a single click.
Although the email design might be very convincing – for example, mirroring the original mail design is a practical method amongst fraudsters – there are several details of the received email that require close attention.
What domain can be trusted?
Feel free to use our very first email to you, as a reference – we never send you letters from other, shady domains. It is always the same as our website domain.
So, if you see a sender like [email protected]_52445.com, it is not us: delete the email immediately, and forget about it forever.
Even if the domain seems correct, do not give in to any call-to-action without a second thought. Use your best judgement (and our examples below), be slow and careful to act.
Call for payment
Let’s see the following example: you receive an email, which claims you have a missed payment deadline, and by a single click, you are able to settle your debt.
Now, keep this in mind: we never, ever ask for payments made through direct links. See this page about how to pay for our HD features.
Asking for your credentials
… for whatever reason: the mail might claim you won free membership or something vague. Do not believe a word of it. Free membership can be obtained in a special way, it cannot be given on a whim: check out the link in the previous section.
Sometimes, the scammer tries to pretend to be in a support role:
“Hello, this is James, from AudioNodes Support, I need your credentials to operate on something veeeeeery important.”
No, that “James” is a liar: our system is fully prepared to identify you, without credit card data (geez, how dares someone asking for this!), password, username, etc.